Kaiser Permanente: 50,000 Medical Devices
Pyramid Consulting (Kaiser Permanente)
Situation
Kaiser Permanente operates one of the largest healthcare wireless networks in the country, with over 50,000 connected medical devices. These devices range from patient monitoring systems and IV pumps to mobile workstations and imaging equipment. Any connectivity failure could directly impact patient care.
Task
Ensure continuous wireless connectivity for all mission-critical medical devices while maintaining strict HIPAA compliance and supporting the rapid onboarding of new device types including VR headsets for patient therapy.
Action
Built an automated device certification pipeline using ServiceNow integration that reduced onboarding time from weeks to days. Implemented proactive monitoring that detected device connectivity issues before they impacted patient care. Led the wireless security assessment for a new VR headset deployment, ensuring compliance with healthcare security standards.
Result
Maintained 99.9% uptime for mission-critical devices. The ServiceNow automation reduced administrative overhead by 75%. Successfully certified and deployed VR headsets across facilities while maintaining security compliance. Transaction error rates decreased by 7%, saving tens of thousands of man-hours annually.